I recently ordered a kingsize mattress from Simon and unfortuneately when it arrived it was a double. I phoned up and spoke to Andy who arranged for a kingsize one to be delivered within a week. When the kingsize one arrived I slept on it for 3 nights and although my husband loved it, and it was a very competative price, due to spinal problems I found it too soft. I phoned and spoke to Andy who was very helpful and organised for the mattress to be returned. I had to pay £70 for collection but this was still better than ending up with a mattress that was too soft. I wouldn't hesitate to use mynextmattress again and found them extremely helpful.
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