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Reviews (1)

The company needs to be more flexable on prices

I have used Medicanimal for a while now however I have had a couple of hiccups with a delivery and they helped to sort the problem out however when I found a price for my items (which I regularly re-order) cheaper with another company, I am told they will not price match the other company. Rather than keep my business, a regular customer, they said No so I then went to the other company and will be buying from them now on. It is Medicanimals loss and my saving going to the other company.

18 April 2013

Reply from

Dear Customer,

Thank you very much for your review.

It is the case that we have recently had some very small, incremental price rises. Please be aware, we have absorbed a number of prices increases throughout the last business year from our own suppliers, and at no point were these passed to the customer. Unfortunately, we are now at the point where it is no longer financially viable to continue in this way, yet we are still perfectly sure we are the most competitive on the marker, and are confident a brief internet search would substantiate this.

Please do not hesitate to contact us should you wish to discuss the matter further.

Best Wishes,

client007 ´s profile

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United States