Irek Tomaszewski´s profile

Reviews (1)


Very fast and efficient service first time round

Needed to swtich from expensive Vet prices and irregular quantities to something more affordable. Also needed it urgently. Posted prescription, arrived next day and to my surprise, medication arrived promptly the day after that. Same lead time as from the Vet down the road and 1/3rd the cost.

Only downside is a follow up telephone call from 365Vet to me advising that I cannot draw down on the Epiphen and have to take the remaining 720 tablets, 6 months worth, in one go. Not sure why one medication should be any different from another. Also, not ideal with an ageing dog who may go any day and leave me with several months supply of tablets. If this cannot be resolved then will probably look elsewhere.

12 April 2013

Reply from Beeston Animal Health

Dear Irek

Thank you for your feedback.

Unfortunately Epiphen is a controlled drug, due to the ingredients, therefore is classified slightly different than other prescription medications.

In response to this the law states that prescriptions for controlled substances can only be valid for 28 days.

I realise that places owners such as yourself in a difficult position with regards to buying for an older dog, however I am very sorry but our vet would be breaking the law by prescribing outside of the 28 day expiry date.

I understand that you may look else where, however for the safety of your dog please be wary of suppliers who are willing to ignore this regulation and break the law.

Should you require any further information with regards to the legalities of this issue please contact us and we can provide links to the governments website that specifies this law.

I am sorry that we cannot resolve this issue for you, however as responsible vets and providers we have a duty to abide my these laws for the safety of animals and users.

Kind Regards

Irek Tomaszewski´s profile

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Irek Tomaszewski
United Kingdom