I am a cuurent user of their phone services ( not for long) and have not had to test XLN's customer service until trying to get a quote for Credit card processing. What a frustrating and time wasting experience, truly awful. You wait forever to speak with a human to be told the one you need is unavailable. Then when you eventually get one ( Tanner in my case) their useless. If you have a hour or so to spend on fruitless phones calls sign up straight away, just don't expect repairs to be done in a hurry!
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