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Reviews (1)

Alpharooms

cancelled our hotel !!!

Could not believe alpha rooms had cancelled our hotel yet we had accommodation voucher clearly stating we had paid in full, when we called alpha rooms we were told to find our own accommodation and they would sort it out next day when we refused they got us one night in another hotel but had to move again to a different hotel next day .not a good start to our family holiday !!!!
lee king















lee kids.king

12 April 2013

Reply from alpharooms.com

Dear Ms King,

I am very sorry about the problems that were encountered on your holiday. The cancellation of your original hotel was due to an internal error and we are very sorry about that. As explained to your by our in resort team, we had to place you in accommodation for one night whilst we waiting for availability in more appropriate accommodation.

I am sorry that it wasn't the best way to start to your holiday but we hope that you enjoyed the rest of your holiday.

Kind regards,
Victoria

Josephine Deegan King´s profile

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Josephine Deegan King
Reviewer
1970
Mornington, Ireland

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