Rebecca ´s profile

Reviews (1)

Seraphine

Nice item, sizing generous, shipping a problem

6 days, 5 working days after ordering I still hadn't got a confirmation my item had been shipped. When I rang it hadn't been sent which was a pain as I wanted it the next day. It was sent in the end and I got it but it wasn't a good 1st impression. The dress is nice quality but larger than I expected for an exclusive brand. I'll have to get a really good offer to make me want to try seraphine again.

24 April 2013

Reply from seraphine.com

Dear Rebecca, thank you for your review.
I am very sorry to hear that your order was originally not sent, but am very pleased to hear that it was then dispatched with an express courier and you did successfully receive it.
It is very unfortunate that the dress ordered is too big, as you stated that you did like the design. It is a new style and all feedback is greatly appreciated.
Please use your pre-paid label to return the dress to us for a full refund.
Many apologies for any inconvenience caused. Regards, Kelly

Rebecca ´s profile

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Rebecca
Reviewer
United States

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