Algis Raugas´ profile

Reviews (1)

Simply Electronics Ltd.

Super slow service and deliberate delay

Here is my story, I bought from SimplyElectronics Nikon D600, 24-70mm AF-S f/2.8 and 70-200mm VR II f2.8 AF-S lens. And how it all went:
February 19 paid (all item in stock)
March 12 arrived (was delay, because of problems sourcing camera, asked them to deliver just lens and camera later, when it will be back in stock, but never got any response to this idea, newer mind) The big lens 70-200mm arrived faulty, tested it at DHL depot, in front of costumers service lady.
March 15 send it back.
March 19 arrived, have all DHL confirmation tracking numbers.
March 22 contacted to costumer service (C-S later) to ask about situation, whey sad it still in DHL, me: send them email with DHL confirmation, C-S replied what lens needs inspection. Contacted via phone to C-S and was told will get a replacement. Ok, now waiting.
April 04 got email saying what lens will be repaired under warranty and send back to me A.S.A.P
April 08 Contacted to C-S via phone, ask about lens, why is it repair, not replacement, haven't got answer, just told will have to wait about another 4 weeks for repair.
I was little bit confused and got an idea to ask for refund and buy lens again, so will save some time.
April 09 contacted via phone to C-S to ask for refund, was told to fill some application. I told the guy on the phone about my idea, he suggested to me it is possible to send replacement, I just need to write an email. Rang them later and ask for supervisor, he was busy and I was suggested to wright an email. OK I'm writing an email about sending an replacement or refund, as it is already taking to much time.
April 11 got response: "Please note that assessment or evaluation is required for all returned item before we can proceed with the refund/replacement." it was done already on April 04, way do they need to do it again?!
So in general: paid on February 19, money were on they account instantly via paypal. And on April 11 still waiting for they mercy.

12 April 2013

Reply from Simply Electronics Ltd.

Dear Algis,

Apologies for the delays in processing your RMA request. I can see there might have some miscommunication in sending you a replacement item, and will have someone get in touch with you to clarify this matter.

Regards,

Vanessa Carroll

Algis Raugas´ profile

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Algis Raugas
Reviewer
1981
Cork, Ireland

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