Where do I start? Last year I ordered a mobile phone for my daughter (with her christmas money!) which was supposed to be next day delivery. It didn't arrive (cue one very disappointed daughter), but their tracking service stated they had attempted delivery at a time when three people were in the house. After a lot of listening to naff, repetitive music I eventually spoke to someone who admitted that actually the driver had just run out of time and taken our package back to the depot. As they couldn't narrow down the time of delivery for the next day, and we were unable to stay at home again all day I opted to drive to the depot and collect it myself.
This year I have found myself in a smiliar position. DHL have had my parcel for a week but it hasn't yet made it onto their delivery van. Again their tracking system shows several attempted deliveries but I have now been told that this is a result of the parcel being re-scanned every day it sits in the depot! I have found their "Customer Service" to be uninterested and unable to help. I've been told different things by every member of staff I've talked to, and was even told by the local Branch that the Service Centre in Manchester were nothing to do with them and didn't really know anything!
Shame that the compnay I ordered the phones from use DHL, I won't be using them again because of that.
Marina Poplavskaya found this review useful
Excellent value for money. Good communications, received email and text telling me when to expect delivery. Have managed to deliver within a week despite the snow which has caused other companies orders to disappear off the face of the earth! Would definitely recommend Foxsoutdoor and will use again if I can.
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