The live chat customer service is brilliant. Every time I have used it I have been talking to someone by the time it has taken me to write out my question and then the problem has been resolved in minutes, even when I asked quite a technical question, involving lots of self written php and half expected to be told to work it out myself, they answered and solved the problem in one line.
At the moment I use the shared hosting packages and find the custom control panel a bit difficult to manage but I feel their support makes up for this as it is so easy to ask if you get stuck.
I will definitely be buying one of their VPS with cpanel next time I need one.
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