Miss Dolly Bains´ profile

Reviews (2)


Did not bother to put myessage with the flowers

Picked beautiful flowers for a friend and has wrote a beautifulessage to be attached with the flowers. Had conformation the flower complany recoeves my message and that it would be in a card with the flowers. My friend got the flowers and didn't know who it was from as the flower company didn't bother to put myessage with the flowers. So disappointed that a company would so this even though they emailed me to conform the message.

06 March 2014

Reply from SerenataFlowers.com

Dear Dolly,

Thank you for taking the time to review your experience.

We are very sorry to hear that your thoughtful message was not included with the flowers. Of course, we do appreciate that the message is just as important as the flowers and that our customers take a lot of care in ensuring the perfect message is sent.

We do understand that on occasion, things can be missed by the production team, and we have forwarded your feedback on in the hopes of providing a better service in the future.

I have looked into your order, and can see that this was resolved by our dedicated customer service team.

Should we be of any further assistance please do not hesitate to contact us directly.

Kindest regards,



Brilliant :)

Brilliant service had exactly what I was looking for and cheaper than I expected. Why pay more elsewhere or even at the vets when you can get bit all here cheaper. Fast delivery and lovely customer service team. Thumbs up and 4 stars all the way would shop here again without a doubt :)

Miss Dolly Bains´ profile

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Miss Dolly Bains
United Kingdom