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Very Poor for Returns

First off, let me say the order and delivery process was good. Items arrived within a week and the website was quite easy to use.

The problem started when I wanted to return one of the items I bought. Fair play it was my mistake as the game I bought was wrong.

The site does not have a return process, so you either have to call or email them. Ok, so im a busy person (lazy) and I decided to send an email (08/11/10) rather then call. Two days later (10/11/10), after not receiving a response, apart from the automated “we will look into your query ASAP” email I decided to email again. This time I got a response within minutes! Unfortunately the response was that I needed to provide my address (Id already provided my Name, Account number, Product description and order number on my original email).

So, on the same day (10/11/10) I emailed again with my address included. The following day 11/11/10) I received an email to say that my return had been authorised, yay. Strangely, they had responded to my original email without my address.

So, now with my return authorised and a secret code to enter on the package I managed to make the journey to the post office and braved the 30min queue to get proof of postage (16/11/10). Ok, so it took me 5 days to do it but I’ve already said that im busy (lazy).

Now, I left it for 21 days without a phone call or email back and more importantly a refund. My patience wearing thin I sent another email (07/12/10) asking if they had any idea how long it will take to get a refund. Five days later (12/12/10) received a response to say that the refund was already processed (06/12/10), yay, however it will take between 5 to 10 working days to transfer into my account, boo.

It is now 8 days into the 5 to 10 day estimate and not a refund in sight. Looking forward to next Monday, as this is when I should have my money back :-)

If I do receive my refund on the 10th day (20/12/10) the refund process would have taken 42 days from start to finish. 6 weeks! On top of the amount of time its taken is that lack of any updates whatsoever. Why can I get an email when they receive a return? Why cant I get an email when the return has been authorised? Why cant I get an email when the payment is being made?

Would I order from Gameplay again? No.
Would I recommend Gameplay? No
Would I mention my bad experience at every opportunity and to any one that will listen? Yes

Alison found this review useful

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Roberto Buono
Male, 1980
Epsom, United Kingdom