Natalie Lowe´s profile

Reviews (1)


Shocking quality

I have been trying to contact Customer service for weeks as I bought an expensive soft-close toilet seat and am shocked at the cheapness of it's appearance and design, the lid bends in the middle when you sit on it (I'm 6 months pregnant with twins and need to sit down to rest for a moment when I get out of the shower!) and the seat swivels from side to side when you first sit on it. The way it does this, it's only a matter of time before the cheap plastic attachments snap and the whole thing will be broken.
I have just filled in a customer service query so can only hope they get back to me soon... fingers crossed!

Julieand Alan Williams found this review useful

15 April 2013

Reply from

Dear Natalie,

I am to hear about the toilet seat. We have not had such feedback in regards to this product previously so we are investigating this with our suppliers to see if the design has changed or if there is a fault.

I will be in touch very soon so that we can resolve this for you. Thank you for your feedback.

Kind Regards

Natalie Lowe´s profile

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Natalie Lowe
Oxford, United Kingdom