I have been trying to contact Customer service for weeks as I bought an expensive soft-close toilet seat and am shocked at the cheapness of it's appearance and design, the lid bends in the middle when you sit on it (I'm 6 months pregnant with twins and need to sit down to rest for a moment when I get out of the shower!) and the seat swivels from side to side when you first sit on it. The way it does this, it's only a matter of time before the cheap plastic attachments snap and the whole thing will be broken.
I have just filled in a customer service query so can only hope they get back to me soon... fingers crossed!
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