Terri Cairns´ profile

Reviews (1)


terribel customer service and terrible quality of clothes

bought a jumpsuit last night and it arrrived today but when i opened it it was ripped, i then tried to find a phone number for missguided on their site but one wasn't available. I then emailed them for a phone number to talk to someone about their returns policy. I have many queries about their policy as the offer you 2 ways of returning - both YOU have to pay for. The first is royal mail, which is only available to customers who DIDN'T use payapl to buy. The second it collect which costs more than the first. Having to pay to send back an item the sold you which isn't fit for purpose is ridiculous.

I then read on twitter when someone else queried this that the cost os for the return label - which is sent to every customer with every purchase, so that can't be what the cost is for.

I then found a number online and phoned them. I got through to a man who told me they don't have any phones in the CS department so couldn't put me through. O then asked him how anyone in the building then gets intouch with them in day to day busniess. He said they email eachother if they needed to. I then asked him to find me someone from CS to talk to me, he said no and begain to repeat the no phone statement. I then asked to speak to a manager and he told me they were all in a meeting and couldn't leave. He also said they have no phone it that room so was unable top put me through. I asked how they expect to run a business if they can't even talk to each other in the same building. All he said was that he could get someone to reply to my email and that because it's an online company they only deal with custimers online.

If this is the case then they should have enough people to respond to emails and tweets, both of which i have sent multiple and have still had no reply. and am now sat watching replies to other people on twitter who have tweeted them before me.

This level/lack of customer service is despicable

12 April 2013

Reply from Missguided

Hi Terri

I am truly sorry for the upset caused by your experience with Missguided.

Having looked into your account, I have followed this through with a telephone call and an email. I hope this clears up any confusion caused.

Please do not hesitate to contact me directly for any further help.

Kind Regards

Lisa Harris

Terri Cairns´ profile

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Terri Cairns
London, United Kingdom