In September 2012 we bought 2 tickets to see Pink at MEN Arena in Manchester 14 Apr 2013. We've paid about 320 Euros for it. I was calm and certain that we will receive the tickets for the concert on time, despite the e-mails from Viagogo saying that we might get it about 3-5 days before the show (100 % guarantee,right?).Five days before the show I've had a call to Viagogo asking them where are my tickets.I was told that they're trying to get in touch with the seller,so I don't have to worry about it. Next day I've rang them again-same response. Another day (Friday before Sunday event) someone told me that it's really too late,no chance to deliver the ticket on time,because Royal mail doesn't work weekends,but in this case they will supply us e-tickets or new,better quality tickets-customer advisor said it's a very emergency matter for them to make sure I'll get my tickets. Finally on evening of Friday 12/04/13 we had a call from customer centre saying that they've got replacement tickets for us, closer to the main stage,all we have to do is take an ID form with us and go to box office on Sunday and collect our tickets (suspicious was that he told me we don't get a transaction number or confirmation e- mail from them for it).I felt secure and calm that time-100 % guarantee,right? A night before the event (Sat 13/04) I've had a message left on my voicemail saying that unfortunately they can't offer us any tickets cause the seller cancelled transaction. We've been devastated. They kept our monies for half a year, to tell us 24 hr before the concert that they've got no tickets for us.My wife had tears in her eyes.ABSOLUTELY SHOCKING AND DISGRACE!!!! What about your 100 % guarantee???What about people who you let down???A couple days after gig they've send my an e-mail with the voucher for any gig worth 75 quid (probably to cover their horrendous transaction and delivery fees). I'll tell you something VIAGOGO-stick this voucher up your a..e !!!! I will never ever use your pseudo-company again,sooner I'll cut my head off,boil it and eat it than I'll use you again. You are loosers.
Transaction number 2515694
I whonder why you send me and other people automatic e-mails,that someone will be in touch-my concert was last week,I don't understand why someone from your team will be in touch with me,why you give a false hope,unless you got a time machine and know how to change history.This is pathetic-to all people waiting for their tickets-FORGET IT!!!
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