I bought a ceiling light from achica late last year mid a renovation project which has tuned out to be incompatible with my light switches.
I was months over the returns deadline but thought I would chance achica to see if they would accept.
I was astounded when they responded not only with a yes but that they would send a courier free of charge to collect within 2 days and issue a refund.
I cannot speak highly enough of these guys, you just don't get customer service like this anymore.
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