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I have ordered my chair for 4 moths ago? still no answer!

Never order or buy from this company! this company is like the mafia,they take your money and you never hear from them again! contact me for details on my chair or i will go further to the police whit this! my order number AU-164099.. i hope i get a fully answer here! contact me on my email

Sebastien Le Lay found this review useful

18 April 2013

Reply from Designfurn LTD (

Hello Madihai,

Thank you for your comments and our telephone conversation today.

We are sorry that you were upset about the delivery time which only slightly exceeds the standard delivery time frame.

Having checked your order details, our records show that you have heard from several members of the Customer service Team. They tried to call you on 20th March and emailed, call backs were returned 23th March, 4th and 10th April, emails sent 16th and 18th April and you have been given up-dated delivery status.

The order was placed on 29.11.2012, the standard delivery time is 10 - 18 weeks, and your item was released for shipment 23.03.13 and is on it's way to you.
Delivery is expected within the next 2/3 weeks. Although, delivery does exceed the standard time frame, we have offered compensation for this.

Subsequent to our telephone conversation today, we have today emailed you details for Norwegian VAT and tolls, and if I can be of further assistance, please do not hesitate to contact me. Please be assured your item is coming.

Kind Regards
Valerie - Customer Services Adviser.

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