James Beardsall´s profile

Reviews (1)

Virginmedia

VIRGIN MEANS FIRST TIME FOR ME IT IS THE LAST TIME

GOT A MOBILE PHONE ,SAMSUNG GALLAXY ACE 11 FROM VIRGIN ON A 24 MONTH CONTRACT,WITHIN TWO MONTHS MY PHONE WAS STOLEN OR LOST .COULDN'T PROVE IT WAS STOLEN RANG VIRGIN TO TELL THEM THEY CANCELLED THE SIM CARD GAVE ME THE NUMBER OF THE INSURANCE FIRM RANG THEM THEY BLOCKED THE PHONE 26TH OF MAR.THEY SENT ME INSURANCE FORMS AND TOLD ME IF I TOOK THEM TO NEAREST STORE THAT I COULD FILL THE FORMS IN AND THEY WOLD FAX THEM BACK AS I NEEDED PHOTO ID WHEN I GOT TO THE STORE THE VIRGIN REP SAID NO WAY COULD HE DO THAT, WAS VERY ABRUPT WHEN I EXPLAINED AGAIN HE MORE OR LESS SAID TOUGH SHIT THIS WAS ON THE 6TH OF APRIL AS I WAS WAITING THIS LONG FOR THE FORMS TO COME 20 MILE JOURNEY WASTED AND £10 IN RAIL FARES .WHEN I GOT HOME RANG VIRGIN TO COMPLAIN WHAT A FIASCO CALL CENTRE FROM INDIA COULDN'T UNDERSTAND A WORD SHE WAS SAYING ASKED TO BE PUT THROUGH TO DISCONECTIONS FINALY PUT THROUGH TO SOME ONE WHO SPOKE ENGLISH TOLD HER WHAT HAD HAPPENED .SHE SAID SHE WOULD LOOK INTO MY PROBLEM RANG ME BACK 30 MINS LATER AND APOLIGISED ON BEHALF OF VIRGIN AND SAID IF I PHOTO COPIED MY DOCUMENTS AND SENT THEMTO THE VIRGIN MEDIA INSURANCE I WOULD BE GIVEN PRIORTY .I DID THIS IMEDIATLEY SENT THEM BY FIRST CLASS POST ON THE 6TH APRIL .ONE WEEK LATER HAVENT HEARD ANYTHING SO DECIDED TO RING INSURERS UP AS THEY ADVERTISE ON RECIEVING FORMS THEY WILL HAVE A NEW HANDSET TO YOU IN 24 HRS " WHAT A LIE". VIRGIN MEDIA INSURANCE SAID THEY DIDN'T HAVE THE GALLAXY S 11 IN STOCK AND OFFERED ME A LESSER MODEL WHICHED I REFUSED SO THEY THEN TOLD ME IT COULD BE 3 TO 5 DAYS BEFORE I GOT A HAND SET I MENTIONED IN THE INSURANCE FORMS THAT FOR EVERY DAY IM WITHOUT A PHONE THEY WILL PAY £5 HE SAID BECAUSE THAT IT WASN'T IN STOCK THEY COULDN'T DO ANYTHING ABOUT IT .SO I DESCIDED TO RING CUSTOMER SERVICES UP AND TOLD THEM ABOUT IT THEY SAID THEY COULDN'T DO ANY THING ABOUT IT WHEN I ASKED TO CANCEL THE CONTRACT I WAS TOLD IT WOULD COST ME £314 AFTER THIS NO MORE VIRGINS FOR ME WISH I WOULD HAVE READ THIS FORUM FIRST RICHARD BRANSON NEXT TIME YOU ARE ADVERTISING YOUR PRODUCTS COME CLEAN AND TELL PEOPLE THERE RUBBISH AND YOU CANT PROVIDE WAT YOU ADVERTISE

James Beardsall´s profile

profile image of James Beardsall
James Beardsall
Reviewer
1957
United States

About