I bought 4 inkjet printer cartridges from Cartridgepeople, but on installation of the first one my printer refused to accept it. The second one, however, worked fine.
I sent an email to customer services asking, if I sent the faulty cartridge back at my expense, would they replace it. This was Sunday afternoon, so I didn't expect to hear anything for at least a day or two. Within half an hour I had a response!
I was asked to try a possible "fix" for the problem and let them know if it worked. It didn't, unfortunately, but again within minutes I had a reply saying they would send me a replacement and a pre-paid envelope to send the faulty one back. No quibble, no fuss, and I had the replacement in a couple of days. Excellent!
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