Dee Jenkinson´s profile

Reviews (1)

Just Eat

after year of use terrible treatment from No LOYALTY

I have used just eat for over a year, and never had a problem with them, well until today. Today however i decided not to order from the usual takeaways, and decided to go for some thai food. The order took ages to go through and when it did it was rejected, reason on email restraunt too busy. Restraunt called saying because they hadn't accepted the delivery the money would go back into my account, so just to go ahead and order from somewhere else. I thought fair enough, and made my order from another restraunt only to find my card was being rejected time and time again. i looked into my account and saw that the had been accepted by the restraunt and hadn't been returned. 1st i called just eat who told me the money will go back into my bank in 5-7 days, which i find is unacceptable. They can withdraw the money, but can't return it HHHMMMM so my money sits in their account gaining interest for them whilst my tummy is growling... So 2nd i call the restraunt who then explain to me that they are NOT even on just eat anymore and anyone who orders from this happens to as they have to reject orders. That they have tried to be taken off just eat but just eat won't do it. The thai pad where very polite and have an amazing menu, and couldn't apologise enough.
So i am sat thinking to myself after all these orders i've made and years of loyalty this is the way i am treated. That just eat will keep restraunts on who no longer want to be on just eat, who will have to reject their pre-paid cards and then the money disappears for abit.
The lesson i am taking from this is i will just be cooking myself, so i guess to all be careful, and stay local or your money might disappear for a bit too, and you might just end up sitting hungry....

14 April 2013

Reply from Just-Eat.co.uk

Hey Dee

I am really sorry to see that this happened. Obviously it's no fun for anybody when an order is rejected, no matter what the reason.

When a card order is placed we do have to check the funds are available for use and the quickest way for us to do this is to reserve the funds inside your account until we actually take them. As your order has been cancelled due to the rejection, the funds won't be physically taken from you but will be put back to your available balance.

This being said, I would still like to look into this for you and would appreciate it if you could send me your order number so I can see what we can do :)

Thanks for taking the time to leave a review, we do appreciate all feedback.

Kind regards
Lauren

Email: trustpilot@just-eat.co.uk.

Dee Jenkinson´s profile

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Dee Jenkinson
Reviewer
1984
United Kingdom

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