i previously ordered a Villeroy and Boch dinner service from Havens which was so much more reasonably priced than in the shops, i wanted to add to it so ordered a couple of extra dishes. One of the dishes was broken in transit, even though the packaging was excellent, just one of those things. i emailed Haven and without question they sent a replacement out immediately. Very courteous, helpful and i absolutely have no hesitation recommending this company. Great on line shopping company.
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