Helen´s profile

Reviews (1)

Optical Express

Optical express selling a product, rather than providing honest picture of laser surgery

Had laser surgery a year ago. When considering laser surgery, the potential recovery time not properly explained. More about any positive effects than explaining the potential negatives. Really pleased with vision results but still have ongoing dry eye issues a year on and the initial length of recovery was longer than detailed, so people should be warned that it is a potential long term process. My branch of Optical Express closed down and I wasn't even informed although I was still seeing them over dry eye issues. Will see you if needed but after care not as proactive as it could be.

16 April 2013

Reply from Optical Express

Hi Helen,

Thanks for taking the time to share your feedback. I’m disappointed to hear that you are unhappy with several aspects of your laser eye surgery journey. I have instructed a member of our Clinical Care team to call you to review your case with you directly.

If I can be of any further assistance, please don’t hesitate to contact me at clinicalservices@opticalexpress.com.

Thanks,

Stephen Hannan
Clinical Services Director

Helen´s profile

profile image of Helen
Helen
Reviewer
United Kingdom

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