We originally consulted STA with our round the world itinerary but the girlie there was one step up from useless. A friend recommended Travel Nation and I sent the same information to a consultant there (picked carefully online from their useful staff travel experience breakdowns) who phoned me back within 24 hours with a cheery answer-phone message and some well-researched ideas - not to mention enthusiasm. He has been absolutely first class. We are currently abroad and he is there for us at the touch of a button online. His recommendations so far have been spot on. we are keen divers and he was able to point us in the direction of exactly where to go in places we hadn't heard about. this sort of detailed information is invaluable. And the cost of the RTW flights was astonishingly good value. Don't hesitate about using Travel Nation. (Think twice about using their insurers though. Endsleigh were hopeless. I recommend you try True Traveller Insurance for RTW policies that include everything - including scuba diving down to 40 metres.)
I was impressed by the website but phoned to speak to a human being about the intricacies of my insurance needs. We took out a comprehensive adventure travel round the world policy for two middle aged travellers. Tim answered my queries and was polite, efficient, friendly and helpful right from the start. I felt safe. Compared to my Endsleigh experience, True Traveller gets my vote every time. Mind you, I haven't even left UK yet! Policy wise time will tell but I'm rather hoping I don't have cause to make a claim.
I rang up for some advice and the fella who answered was very helpful. I ended up ordering a pair from these folks and it arrived on time and well packaged. I would definitely recommend them.
I was a bit disappointed with the knowledge of the fella on the end of the phone when I went to enquire about some kayaking wetsuits. He did try and find out the info and phone me back which was good. It would have been better to have advice from a kayaker though. The goods were good however and arrived on time etc. I'd use this company again but would do more research elsewhere first and not rely on knowledge over the phone.
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