Siri Fleischer´s profile

Reviews (1)

Bravofly

Absolutely disgusting service from Bravofly. AVOID.

If you are unlucky enough to have an issue with your booking do not expect any help from Bravofly's customer service. I had the unfortunate experience of trying to change my flights, and the two times I had to call I was simply told "no" by both representatives without a reasonable explanation. I was also told that even if I had booked directly with the airline they would not have changed the flights either. Which was a pure outright lie, as I spent an hour on the phone with the airline trying to change them, but they advised that they would, but as I had booked through a 'travel agent', they could not and I had to contact them. If I had booked through the airline, they would have charged a change fee, but certainly would have been able to change my flights...
If your are considering booking with Bravofly, don't... Simple as that. They may offer a better price, but you will end up paying more than the airlines advertised price if you have the unfortunate need to change your flights or even worse a terrible experience if you must have to deal with your travel agent 'Bravofly'.

For any Bravofly reps that read this, never again! And I will be spreading the word. And one of the agents names that I spoke to was apparently 'Mike' based in London. Who hung up on me without cause. I can only hope that the call was recorded as he advised for when I ring to complain.

21 November 2013

Reply from www.bravofly.com

Dear Siri,

We are sorry you encountered difficulties when requesting a change to your flight and hope that our Customer Assistance Team has been able to assist you over the last few months with regards to your claim.

Unfortunately according to our terms and conditions agreed at the time of booking in order to process change requests we require at least 24 hours notice prior to the flight's departure. We have now proceeded with a refund request of the taxes with the airline and this will be processed as soon as we receive notification from the airline.

Kind regards, Sofia

Siri Fleischer´s profile

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Siri Fleischer
Reviewer
1990
Newcastle upon Tyne, Australia

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