I used wowcher many times and have been satisfied with them until now. I bought a voucher for a onesie and Royal Mail were unable to deliver due to being hospitalised at the time. I informed the merchant the item has been sent back to them by RM and they told me it will take few weeks to reach them and once it does they will let me know.
Fast forward a few weeks and I finally received an email from the merchant to say the item is now in their possession and how I wanted to proceed. I decided that I wanted a refund as the item which was meant for a birthday gift is now of no use to me or the recipient, the merchant informed me they will contact wowcher on my behalf for a refund and the money should be in my account soon.
I waited a few days checked my account and there was nothing, so I contacted them again to let them know I still have not received my refund. They again told me they have informed wowcher of the refund and will email them again. After a week or so of still not receiving my money back as requested I decided to email wowcher myself and I put TRUST in the message bar as I have seen quoted on this site many times. This email was sent to them a week ago and I still have not had a reply or received a refund, I am disgusted by their behaviour towards me and would like my money back ASAP. I am looking into getting legal advice and will never use them again or advice anyone to use them. I find groupon and living social treat their customers with much more respect. I also find it bizarre that they can't reply to customers email but are quick to comment on this site. Stay clear of wowcher they are a bunch of shoddy cowboys. In this current financial climate every penny counts and to have shoddy companies like wowcher keeping people's money even you have asked for it back as atrocious.
Lorraine Matthews found this review useful
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