Ceri Nelson´s profile

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Not helpful when they make a mistake!

Have had a few trips with Expedia over the years which have gone to plan, but a on recent trip to Berlin we missed the outgoing flight as we were not informed of schedule changes. We were told at the airport that the same thing had happened to Expedia customers the day before. We rang Expedia & were passed around different people who promised to ring back but never did. Luckily the airline staff sorted us out another flight, no thanks to Expedia. I can accept honest mistakes but the fobbing off & abject lack of responsibility means that I am not willing to take the chance of booking a holiday with them again.

Ceri Nelson´s profile

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Ceri Nelson
United Kingdom