I needed to purchase a replacement bathroom/pedestal rug set as mine had been damaged by bleach. After searching half of Melbourne (and Australia for that matter) I couldn't find one to match the colour I wanted. Not to be deterred, I eventually found the perfect match online at the Rug House in Ireland. I was disappointed to see that the website didn't indicate that the shipped to Oz. So I rang them and spoke to a lovely helpful lady (Roisin), who was more than helpful and rang around to get the best prices from an international courier and agreed to ship the goods to me and charge the actual shipping costs to my invoice. It was more than I had expected, and hoped for. You don't often get service like that nowadays. The goods were shipped immediately, arrived within a week, and at a far cheaper cost than having to replace all the new towels in the guest bathroom, which was the alternative I was looking at. Thanks for going the extra mile. It was much appreciated!
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