Placed an order for a £250 jacket. Half an hour later, realised I'd made an error. Logged-in to 'my account' on the John Lewis website, it told me I have no order history(!), so I called the John Lewis customer support centre.
Spoke to a lady who took my details including order number. She checked and informed me that she had cancelled the order for me. I asked whether I'd receive an email to confirm, was told that they don't do that. A couple of hours later, I received an email to confirm that the order had been cancelled(?!), so all was well, right?
No, lo and behold, next day I got an email to tell me that the order wasn't cancelled in time (30 mins of placing an order, they must be really on the ball, right?!) and my order had been shipped. So the thieving scam-artists at John Lewis have taken payment, despite cancellation.
I've been told now that I can refuse delivery and would be refunded... it's being delivered to my work address, how can I refuse delivery when any one of a number of people might sign?
Reading through their Facebook page, would seem I am going to have to battle them for a refund now, they're apparently well rehearsed in this little scam.
Abysmal service from a supposed premium brand. John Lewis have lost the plot, I recommend that anyone considering using them AVOIDS like the plague.
I've had quite a few orders from Wildcat, mainly because there are so few suppliers of some of their more specialist goods, but each time they have let me down with their awful shipping lead-times. Even when an item is showing as 'in stock' / available, they take days to even ship your orders. In this day and age where a good service is key, they fail in every respect.
I placed an order on the 8th May- website says 'available', their follow-up email (days later) confirms they're in stock, then a few days later you get a 'shipped' notification... I'm still waiting. It's the 16th today.
The website re-design is awful too. This company were once at the top of their game, but now they're pretty awful.
Bodyjewelleryshop provide a much swifter service with a far superior website. Up your game wildcat, these are competitive times.
I've been using Totally Wicked for the last eight months, since I switched from those dreaded ciggies. Their website is rather difficult to navigate - you really need to know what you're after. I ended up calling their 0845 number and spoke to a very knowledgeable member of staff. They asked me how many I smoked, what brand, what I do for a living and advised me of a kit and strength of fluid. I took delivery of my Tornado ego c and haven't looked back since. I had a problem with an atomiser around 2 months ago, and when called them, they asked me a few questions about the problem and sent me a new one - received next day! First class service! I wouldn't hesitate to recommend them to anyone wishing to switch to e cigs!!
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