Brian Moore´s profile

Reviews (2)

BiGDUG

Easy ordering - delivery when expected - difficult assembly.

Contrary to the above heading I am very pleased with final outcome. The 5 level shelf unit looks good and appears to be sturdy, once anchored to the wall with a screw to stop it swaying.
The assembly however, was not all that straight forward. It did get easier once experience was gained after locating a few of the supports but getting the tabs at the ends of the shelf supports, into both slots, proved harder than expected. It was not helped by the fact that the steel angle legs were not a 90 deg angle, and I had to squeeze them into shape - poor quality control.
The paint finish on the inside of the legs varied in colour, although this does not notice once the unit is assembled.
It does the job but seems to be manufactured down to a price.
Overall, I am pleased, but the assembly experience could have been better, especially if there is another pair of hands to help - which in fairness to BigDug is mentioned in the instructions. It's just not always possible to get help when you need it.

08 July 2013

Reply from Bigdug limited

Hi Brian and thanks for taking the time to leave this review, we appreciate all feedback to help us to improve on both our products and services.

I'm sorry you had some difficulties with the assembly of the product but I can see that you were satisfied with the products once it had been fully assembled. I will mention your difficulties to our product team so they can review the instructions and product with our suppliers.

Thanks for your order,

Alisha

Goodprint

Fast, efficient, satisfying service.

I ordered some business cards and when they came they were even better than I had expected. I then decided to order some more in a slightly different format. I placed my order on Thursday morning and the package was with me on Saturday. Couldn't ask for a better service.

Brian Moore´s profile

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Brian Moore
Reviewer
United Kingdom

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