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Reviews (1)

StressFreeParking - Meet and Greet

Stress FULL parking unfortunately on return!

Going out was the usual excellence!
StressFULL parking unfortunately on return!
called at 08.33 & told 20 mins
called at 08.54 & told 15 mins
called at 09.12 & told almost there
Car finally arrived at 09.19
On board computer showing car left at 08.58
CORRECT INFORMATION WAS ALL I NEED - was informed by driver that staff shortage was problem. I could have waited in terminal instead of a very chilly multi story car park basement (having just returned from 30c+ in Mauritius)

15 April 2013

Reply from

Dear Ross,

Thanks for your review.

I am very sorry to hear of the problems you may have experienced whilst parking with us at Heathrow. I want to assure you we always aim to provide a fast and efficient service and customer satisfaction is of the utmost importance to us.

Due to the nature of the complaint I have passed this information on to the operations manager at Heathrow, he will speak to all the chauffeurs and operators involved in transporting your vehicle.

As soon as I hear back from him I will be in touch immediately.

Kind Regards,

Customer Relations
Stress Free Parking

ROSS´s profile

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United States