I have to cancel my booking due to personal reasons. I called them more than 3 weeks in advance but they still charged me 20%.
While booking, I have read their FAQs which said 'Loss of Deposit '. However, in the fine prints of T&C, they have mentioned about the 20% of booking value.
I called them to ask - why is there a discrepancy between FAQ and T&C. However, got a strong attitude from agent. Agent just insist on T&C and refused to help any further.
I am not going back to them again.
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