Kath Beeching´s profile

Reviews (9)

Virginmedia

Appalling customer service

I have been a customer with NTL ( virgin Media ) for a few years and In August 2013 I had problems with my Internet connection and when I phoned Virgin Media I was told by a call center in the UK they told me there was nothing wrong with the Internet service even though had no Internet. Then when I got though to India they told me say there is a problem in my area and it will sorted by the end of the day but it took nearly 8 weeks to sort the issue. Then today I phoned cancellation's team to give a months notice I got the RD degree from a Virgin Media member of staff I even asked when was my last payment she said I don't know I don't work in accounts she did not even offer to put me though to the department. I all so work in customer services and I spoke to customers in that way I would be dragged over the coals.
But I did speak to a member of staff in the same department about 2 weeks before and I was spoke to politely by a lady named Joanne B
I must of been lucky that day.

FairFX Plc.

GREAT WILL USE AGAIN

After looking around the High Street for our holiday money the exchange rates was low for the Euro so we searched the web and came across
FAIRFX and we checked the and we ordered our Euro notes and as they say if you order before 1pm they will be delivered between 9am and 2pm ours came a 11am We very happy with the rate and free delivery and will use again. The only thing I wish they would send us was a royal mail tracking number other than that we was happy with the service.
Thanks FAIRFX with the extra money we got we have a extra drink on FAIRFX

MY Hermes

Happy with the service

Over the last few years I have been using the MY HERMES delivery service each as been reliable and convenient as I have had my parcels collected from my home or I have dropped off a one of there parcel shops.
Don't get me wrong I have the odd problem but these issues was sorted ASAP and they kept me updated on there actions but remember nobody is perfect.

APLAN

GREAT SERVICE

After looking on the INTERNET on those confusing compare sites and searching Google I found Aplane insurance services and gave them a try for my home insurance and I was given a price which we was happy with which fitted our needs and we was that happy with the service I called them for my car insurance and they listened to my needs and I was give a price that once again I was happy with.
We was so happy with the service we recommend Aplane insurance services to our son who also took a policy with them.
We would like to thank Nathan Waters and the team at the
Sutton Coalfield branch for his help and advice

Ipostparcels

EXCELLENT NEXT DAY DELIVERY SERVICE

Over years I have been selling on E-bay I have tried different postal services and I gave IPOST PARCELS ( parcel pete ) a try as I needed item for a next day delivery for a E-bay buyer so I entered the parcel on line which gave me great price and it also gave me a option for me to drop the parcel off a my local depot and I would even save time and a £1 doing this.
The next day the parcel was delivered as promised so I will be happy recommend this company to any one
PS check the WEB for discount codes

Marksandspencer

let down

I went to the Nottingham store on Fri 5/7/13 looking to buy some mixed and pure linen trousers which I found on there web site and they looked very nice after trying both the items on I decided to purchase them but as usual they didn't have my size in short length the lady in the changing room said I could order them there that day so she went to get an ipad so I could order them I then asked could I have them sent to the store because I work 5 Min's away no problem was the reply she asked me if I was signed up to the web site and I said yes I logged on and the lady did the ordering I asked her if I pay on collection and she replied you have paid already by ordering on line she then told me I will get an email and they maybe there on sat or Friday so I went home very pleased
I then checked my account and noticed that they where sending them by post I was not happy because I had been charged £3.50 for p+p
also they said they would be delivered by the 5Th July well after a lot of emails it turns out I wont be getting one pair of trousers because apparently there system is not live and 24hrs behind and its not until they are picked to be dispatched that you no they are not in stock what a stupid idea well I Will think long and hard before letting staff do my order again also I will consider next time if you don't stock my size why do I have to chase my purchase in my dinner time to collect my order I will go to a clothes store who can be bothered to cater for my needs in store I was a very loyal customer and recommended you to a lot of friends but after numerous phone calls to customer services which all I got was sorry its the system well I'm lost for words I'm sat here now at 16:23PM and have been since 8AM this morning still awaiting delivery of the only pair of trousers available in my size in this day and age its a joke no wonder the high streets stores are sinking when they can't be bothered to up date there computer systems to fit in with the 21st century

ScS Sofas

THE AFTER SALES TEAM IS ON BIG JOKE AND THEY HAVE A RULE TO THEMSELVES

We took delivery of a Diablo 3 + 2 sofa in June 2012. In February 2013 we noticed the leather had a plastic coating which started to peel slightly on 2 of the sofas seats. So we called the after sales team who could not give us a date of when there upholsterer could call as they had no dates in there diary for the upholsterer after waiting a week we received a call from the after sales team with a date so I had to change my work shifts to suit them as no other date was available in there diary for the upholsterer. In march 2013 the SCS upholsterer turned up and looked at the issue with our sofas
and did some test with some liquid and the plastic coating bubbled up and peeled even more he need took a few photo's and send he would do his report to the SCS head office. A few days later we received a letter from SCS stating that they have ordered parts for our sofas which was new seat covers and we would have to wait 5-7 weeks for the parts then we need to book a appointment for the upholsterer to fit them. Whilst waiting for the parts to arrive 2 other seats started to peel so once again we called SCS and the same upholsterer came and look and took photo's of the sofa and he recommended a replacement of both sofa's as the repair would take between 2 to 2.5 days to repair the sofa's.
We called the SCS after service team a few days later and they said they have had the upholsterers report which recommended a replacement then we was told that a report as been passed to the manufacturer and they should hear something back in the next few days so I called back a few days later and I was told they are still waiting for the manufacturer to come back to them and also I should of had a letter stating that I would have to wait 10-14 days for a reply from the manufacturer.
I asked why have I got to wait for the manufacturer as the SCS as recommended a replacement and my contract is with SCS not the manufacturer and the after sales team could not answer my question or let me speak to the after sales manager.
After making the call to SCS I spoke to Consumer Direct and told about my problems with the sofa's and they told me I was right that my contract is with SCS not the Manufacturer and that they are in breach of the sales of goods act 1979.
It seems to us SCS don't care about you after they have had your money and they seem to have a law for themselves. And the after service team if the went on a customer care course they would show a bit of empathy for the SCS after sale team it means put you self in the customers shoes.
I have worked in retail for over 30 years and I have never treated customers this way.
Update to our review after finally getting SCS exchange our sofas and waiting our sofas came today 3/7/2013 But one of our sofas came damaged so the delivery driver called the customer care team to arrange a service call for a repair to the scuff on the sofa we just hope the upholsterer can repair on the first visit not a report and we play the waiting game once again.

25 April 2013

Reply from ScS Sofas

Hello Kath,

Sorry to hear about the delay in getting your sofas fixed. Has the problem now been resolved?
If not, please could you send me your account number and post code so I can look into this for you.

Many thanks,

Kate
The ScS Online Team

Formula1tyres

THE COMPANY THAT CAN'T KEEP THERE PROMISE FALSE ADVERTISTING

We was looking to buy 4 19 inch tyres for our Ford Kuga and we was given a high price by them and the manager said to us if we could get a cheaper price in writing they will beat it so we handed the manager a quote on headed typed paper from a tyre centre from around the corner for the same tyres etc and the the reply was they can't beat or match it.
The advertising of we will beat any written quote should say we will try to beat any written quote.

Richer Sounds

FANTASIC CUSTOMER SERVICE

We purchased a LG 47 inch 3D TV from Richer Sounds After shopping around and we decided that we purchase the TV and a 3D blu ray player as we saved well over £100 plus the TV came with a free 5 year warranty . All the sales team at the Nottingham store was polite very helpful and not pushy like a large electrical retail company.
I recommend before you buy a new TV / HIFI take a look at Richer Sounds there customer service fantastic.
We have purchased other items from this store and we have all ways been happy.
I can see why they came top in retail customer service

Kath Beeching´s profile

profile image of Kath Beeching
Kath Beeching
Reviewer
nottingham, United Kingdom

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