Charlotte Varela´s profile

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Parcel recieved battered, bruised, damp and smelly

Funnily enough, I've had no prior problems with Hermes before today. This time however, I received a parcel that looked like it had been kicked all the way to my office. It was ripped, caving in, just about holding together with sellotape and had clearly been left out in the rain or dumped in a puddle for some time. It was still damp and absolutely stunk. To say there was a very fragile vase nestled inside which, thankfully, turned out to be in one piece, this is absolutely ridiculous. I've also noticed that there isn't a section or contact details for you to direct complaints to on the Hermes website - very convenient. I'll definitely be wary of ordering from a company who uses this courier again in the future, it's completely shattered my confidence in Hermes.

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Charlotte Varela´s profile

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Charlotte Varela
Barnoldswick, United Kingdom