All was OK until we went to the collection point. We decided to go to Point 7 rather than Point 6 because the van would arrive at that point first. Nobody was at either point when we got there.
In the event the drive drove right past us to Point 7. We rushed to that point but a family had just arrived. The driver seemed reluctant to take them on board but, after a phone call and asking their names, he allowed them on board. He completely disregarded us even thought it was obvious we were waiting and had moved off the pavement to stand right next to him.
When we made our presence known he rufused to take us on board even though we explained we had got there first. He just said we would have to wait for another van and that he didnt decide who got on board.
As it happened we only had to wait about 7 minutes more in the cold but, at the time, we had no idea how long we would be left waiting.
I would have mentioned something on our return to the control unit but the driver of the first van was standing at the desk and we didnt want to have a confrontation and just wanted to get home.
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