Joined this company because they advertised great service.
First thing they did was take away my phone line and give it to the alarm system of a local school. Had to phone them on my mobile - lots of waiting and huge costs. They promised compensation when it was all put right.
They said it was BT fault and engineer would have to call at my address to put it right. Meanwhile no phone or internet.
Lo and behold engineer did not call and phone and internet materialized as if by magic.
More phone calls to get compensation and was told 'we have no record of any fault with your installation - even though the fault logs were clearly registered.
I'm locked in for 12 months then I'm off - meanwhile warning all my friends to stay away. the service was rubbish and the internet speed is way below that promised when I signed up!!!
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