Everything started off well. I got my free post bag, sent away my phone, was received, I got my confirmation emails and then I was told I would be paid within 3 days (the Friday). Friday came and went without payment, nothing over the weekend, or Monday. I emailed on both Friday and Monday but heard noting which infuriated me.
I then left a review explaining the situation here which they responded to after I started threatening to speak with the police and Consumer Direct (at this point I believed they had stolen my phones). Tuesday they emailed me back, and after a few emails back and forth, as got a phone call from a very pleasant lady, who assured me that it was a mistake and that payment would be received by 9pm on that night (Tuesday). In addition to that she also offered to send me a free gift (iPad case) nice touch and reassured me that they are a real company, and I was happy with that, and I appreciated the call.
9pm came, no payment. I sent quite an aggressive email that evening, and was ready to speak with the police on Wednesday morning, and had I not have been driving to work when they called me, I would have done.
More apologies, another mistake, it doesn't look good on them they know that but payment is being sent now and I will receive it by around 10am but it can take up to 4 hours.
When I checked at 12.15 I have finally been paid.
I would have used this company again despite the issues until payment wasn't send the second time, but after that I will never use them again. It's not acceptable in my opinion to leave people hanging for payment they need and are entitled to. And while I understand errors get made, twice isn't ok.
I will accept a lower offer if I ever sell a phone again from another company. I would not recommend this company to anyone.
Chowdary Cy found this review useful
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