I have to say there was a lot of confusing issues with this service, on booking the return service from London Heathrow to Radisson Edwardian Vandervelt London it was a good straight forward process online, on our pick up from Heathrow Terminal 5 we had flown in from Manchester but received a text telling us to meet the driver outside of International Arrivals so thats where we went, once we had gone past the pick up time by 5 mins I phoned the contact number to be told they would call me back, the driver then found us as he had been waiting outside domestic arrivals which I thought was logical, the driver to our hotel was really good but online I had booked for an infant so no child seat except a booster seat, also the van was a bit messy in the back.
On our return from our Hotel 2 days later to Heathrow we received texts and E Mails to say the pick up would be at 9.30am when I had booked for 10am but we just thought ok we will except but then the driver didn't turn up so I phoned to be firstly told that they didn't have a booking off me, I explained they did and we had received 2 texts and 2 E Mails both with slightly different pick up times and gave them the ref number, he said he would call me back, obviously I had been forgotton as I then got a phone call back telling me the van would be there in 5 mins and when it turned up it had another person in it that had been picked up at Euston to be dropped at Heathrow, also on the mix up on texts and E Mails 1 said pick up by van & 1 by saloon car despite us telling them we had 7/8 suitcases oh and no child seat again!
The driver back again was good and got us to the airport in good time but while we where at Heathrow I received over that day and the day we arrived back in Riyadh a further 6 E Mails all telling me different pick up times and vehicles.
Overall your system needs improvement on what should be something that is simple.
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