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The Internet Electrical Store

Avoid this retailer. I'm still fighting for a refund on goods never delivered

I purchased goods that weren't in stock. My order was confirmed but nobody contacted me to say they were out of stock. After repeated phone calls, I was eventually told that the items were not in stock. I was eventually offered a refund and the order was cancelled by the retailer.

The refund never arrived and I received a call saying that the goods were now in stock. Would I like the goods or a refund. Having purchased the items elsewhere (and also cheaper as it turns out!), I confirmed that I was still waiting for the refund offered previously and asked for the refund to be processed.

I'm still waiting and have had to escalate it as a case in paypal to try and get my money back.

My advice: Avoid this Retailer!

17 April 2013

Reply from theinternetelectricalstore.com

Sorry to hear this, we have a direct customer service email: customerservice@theinternetretailer.co.uk

Please be aware that we can only supply what manufacturers supply to us, sometimes there are production problems that our out of our control, it is obviously in our interest to supply you products as fast as possible.

Thank you for taking the time to make a comment.
The Customer Service Team
Freephone 0333 3212 768
www.theinternetelectricalstore.com

Mark´s profile

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Mark
Reviewer
United States

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