We booked an airport transfer with Silver Shuttle, who were significantly cheaper than other firms such as Addison Lee. Due to a last-minute change in plans we had to call the day before to add an extra pick-up, which was only a mile from the first pick-up and was actually on the way to the airport, so I was rather disappointed that this caused a price increase of £12, from £43 to £55 - didn't seem at all reasonable.
The car arrived on time and was clean and comfortable; however the driver's English was far from perfect, and he didn't seem to have been told about the extra pick-up; he also had to be given directions to get to Tower Bridge, which is close to the first pick-up and also part of the route to the airport - and he even had a sat nav.
Overall not bad, but not great - I guess this is what you get for choosing the cheapest option.
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