Bryan´s profile

Reviews (1)

Silver Shuttle

Dangerous Driver

I chose Silver Shuttle because of their rates which were lower than the local competion, now I can see why.
The driver was on time for my pickup from Sevenoaks to Heathrow but the drive to the airport was not good. The driver was wandering over the road and it looked like he was struggling to stay awake, I was grateful the roads were quiet!
On making siver shuttle aware of this I received an apology but this is'nt good enough if they dont scrutinise who they hire.

18 April 2013

Reply from Silver Shuttle

Thank you for your feedback on our service which is very much appreciated. Great service is a fundamental part of our business, and your feedback is invaluable in helping us improve.
I am very sorry that the service you received was poor. We are investigating with our service partner what went wrong and the processes in place to ensure their drivers are able to drive safely and comfortably.
In the meantime, we would like to offer you a replacement journey equivalent in value to your last booking with us so that we can show you that your experience was far from typical and that we can deliver excellent service.

If you would like to take up this offer, simply make a booking through the Silver Shuttle website without making a payment, and then send us a message through the Contact page to confirm you have made the booking and we will cover the cost.

We do value your custom

Best regards.

Silver Shuttle Customer Service.

Bryan´s profile

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United Kingdom