I filled in a form showing interest online and was contacted by phone very soon after. The operator seemed to know his stuff and gave me a ballpark figure for the disk recovery. The disk was picked up and I was contacted a second time and a procedure described. I have to say I didn't understand the technicalities of this description and the cost for this next stage seemed more than was originally mentioned but I decided to take a chance and proceeded. I was a little disappointed with the manner in which the recovered data came back. It was held on 12 DVD/CD's fair enough but different parts of the same set of data were on different disks (e.g. my iphoto library). Never-the-less I did get back some valuable data and overall think it was worth doing.
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