Ordered a dress for new year and chose the day of delivery, the dress still hadn't arrived a week later so we phoned up to see what had happened. Turned out that the dress had been delivered to the wrong adress, We live at number 41 and dress was delivered to number 21. To make matters worse when we asked what to do they told US to go to the house to try and sort it instead of lipsy trying to deal with it. Turns out it wasn't delivered there either. When we phoned up again they told us the money had been took out of the bank for the dress already and we wouldn't get it back untill we sent a letter explaining the situation. The money won't be back in the bank till after xmas now which is a complete joke ! Totally untrustworthy site and i wouldn't reccomend it to anybody !
Blake Satz found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook