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Slow customer service, confusing concept

I am a first time user of wowcher and found a good deal on a tablet I wanted to get my husband.
I purchased what I thought was the tablet on my credit card and waited excitedly for the item. After a few days I thought I would double check and see how the progress. When I did I actually realised all I had done was buy the voucher and hadnt redeemed it and it had expired. I do realise that it was slightly confusing as I thought I had already paid and purchased my item. so after emailing the customer service on the 10th April I am still awaiting a response.
im just really dissappointed as I now feel out of pocket by what is a lot of money and didnt find the information clear enough. All I would like is either the item or a refund as now I know I still would purchase from wowcher again in the future.

17 April 2013

Reply from

Good morning Jessica

We are very sorry to hear that you were unable to use your voucher before it expired.

Wowcher is an online company that sells discount vouchers for various products and services. We advertise a deal on behalf of a company and sell the vouchers for that deal. After a voucher is purchased it is sent to the customer once the deal closes on our website. It can also be accessed in their Wowcher account under the “My Account” section.

To use a voucher once downloaded you simply follow the instructions on the voucher under where it says “How To Redeem”. These are the instructions on how to contact the company doing the deal and use the voucher.

If you are still waiting for one of our team to contact you, please email with TRUST in the subject line. Should you need to email us, one of our advisors will be in touch with a reply as soon as possible.

Kind regards


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