I Phoned the number we were given when we was 10 minutes away from airport, but was constantly engaged, even the emergency numbers were unavailable. Arrived at airport not knowing if the driver would be there to meet us, especially with three children with us. The driver was there, thank god and the hand over of the car went smoothly from there. The driver was pleasant.
On arrival back from holiday, collected bags and cleared customs, phoned number as required, but yet again, engaged on all numbers given, by this time we were all tried and wanting to get home, the weather was rainy and the children getting fed up. continuously both me and my wife phoned with no joy, so we decided to walk down to the pick up points, constantly phoning, eventually after about 45 minutes from picking up our bags my wife finally got through, to be told we shouldn't have left the building and that there was about 5 people in front of us waiting for their cars to be dropped off. We were not amused, especially as there was no apologies or reasons given as to why no one was able to be contacted. It appears to us that that the company are keen to take people's money and the drop off seems to work well, but there is not enough people available to answer phones and drop off cars on return journey. Also the driver dropping off the car on your return has to wait at the barrier to drop coins into the machine to allow you to get out.
We would probably look at parking at the airport (on site) and paying the extra, knowing we could still park right at the airport and walk to the terminal and on return we could get our bags and then go straight to our car. Think this would be less stressful and time consuming then this meet and greet company.
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