Lewis Mankelow´s profile

Reviews (1)


Shocking Customer Service

Having bought my first home I decided on BT for home phone and broadband. The first problem was that my broadband was 3 days late going active.

when it finally went active i inserted the set-up cd into my computer as instructed and followed the on screen instructions. after a few pages the set-up froze. I was unable to eject the cd or turn off my computer as the set-up blocked this from happening.

I contacted the bt technical support number who repeatedly told me to "give it some time" despite the fact i had waited 45 mins before calling them. 4 long hours later i finally resolved the issue.

A short while later i contacted bt looking for compensation for my inconvenience, another 4-5 hours of being passed from pillar to post and still nothing. on top of this the 6 months free broadband i should have had wasnt added to my account, although they did resolve this without question.

I have gone to the length of writing directly to the chairman regarding the issue and hope for a more positive response as it appears i will be stuck with them for the remaining 17 months of my contract. Quite frankly i cant wait to leave, and i have only been a customer for 3 weeks

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Lewis Mankelow
Maidstone, United Kingdom