So I ordered the iPhone 4S with affordable mobiles (£26 per month with t-mobile) on 23rd April. Of course, the phone was out of stock when I ordered it but as I had just cancelled my contract with Orange and had to give 30 days notice, the wait was actually very useful!
I emailed affordable mobiles the day I ordered the phone as I had to go away for a week and wanted to ensure that the phone wouldn't be delivered whilst I was away, plus I wanted to check on the status of my order as I had not received a confirmation. A few hours later, received a computer generated confirmation that the order had been accepted. A few days later, received a personal email saying the phone was out of stock but I would be contacted when I was dispatched.
During this time, I checked on reviews and was worried after seeing the negative comments. I hadn't paid anything for the phone though, so I figured if something went wrong, I wouldn't be losing anything.
Received an email last night saying iPhone had been dispatched, received it this morning, in a sealed box in perfect condition. 9 days wait even though it said 7 but like I said, I was happy about this. Very, very pleased!
Well, what can I do but reiterate what everyone is saying. The customer service with TalkTalk is awful. It was when my Mum was with them 8 years ago, and it still is today.
The price is good which is why I went with them and their YouView box was appealing, yet after having it for 6 months and deciding the other day that I wanted to treat my son to the kids boost, realised I couldn't add boosts even though my Internet speed was more than sufficient. Apparently there are two different YouView packages, both cost the same but one allows you to add packages and the other does not. Was not told this when I signed up last October, was told I could add any boost I liked. False advertising. I'm attempting to resolve this issue with the TalkTalk forum as I do NOT want to call them directly after receiving such terrible customer service over the phone previously.
The customer service I received upon joining TalkTalk was appalling to say the least. Had no main phone socket in the house but was told that when the engineer came to install the tv, he would install the main phone socket too. He arrived and was very confused as he could not do that. I'd been waiting weeks for a phone line, Internet and television (I'd moved house and only had a BT vision box which I could not use in my new house) and so I was left waiting even longer. Phoned up the customer service team (who could not understand my problem and I could not understand them) to arrange a phone socket to be installed and rearrange the tv install. I was told that I had to contact BT for them to install the phone socket and was given their number. Phoned a confused BT adviser who said it was of course TalkTalk who were responsible for this so called TalkTalk back. Spoke to two other advisers, both couldn't understand my problem and I could not understand them either, but eventually got there and was told that at some point I would receive a text about the phone line installation (never got that text, just a random knock at the door one day from an engineer to fix the phone line) and was given an incident number.
To rearrange the tv installation was another issue. Phoned so many different numbers to rearrange the engineer visit, very stressful indeed.
Of course, I had no phone so all of this was done on a mobile. Did not realise until after all of this that there was actually a contact number for mobile callers! This all cost me a lot of money and I was also paying for a phone, Internet and tv service that I was not receiving (I'm doing an open uni degree so Internet is imperative!).
I did not receive any goodwill gesture or any repayment of costs from mobile calls or the Internet that I was paying for and not receiving. Absolutely terrible! Never experienced such awful customer service in my life!
I'm not racist in the slightest, but all the advisers I got through to were foreign. They could not understand me, even though I speak standard english with no strong accent, and I could not understand them as they all had strong Indian accents. This has also been the case for everyone I know who has been with TalkTalk, communication problems.
TalkTalk may be cheaper than BT and definitely cheaper than Sky, but their customer service is ridiculous. BT customer service is very good. TalkTalk should take a leaf out of their book!
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