Am very much satisfied with the hop on hop off tour that I had taken for 2 days, esp the River cruise was amazing. Also, it's a value for money transit.
Few suggestions for improvement:
1. Reduce the time to pick up or at the stops. Let the big bus person at the stop take care of the queries/issues instead of the driver.
2. 2 way direction for ease of the tourists. Say for example, if a tourist is at Buckingham palace and wishes to see London Eye, he'll have to waste 45 mins as he has to go via Tussads. Instead if a reverse direction bus is available, it'll just take 5-10 mins to reach London Eye.
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