I order quite a bit of online shopping.
DPD are very hit and miss, I really like that they try to delivery with a particular slot and I really like how easy it is to change delivery dates and options, there communication is very good, when it works it is good.
I do fell this comes at a cost though, I think if the driver gets delayed some parcels just end up as "victims" and customers will get the infamous "We called but no one was in" line but there is no card and I have been in all day, I am losing track of the amount of times this has happened to me.
This happens again yesterday I thought ok it is time to speak to customer support.
After ignoring the automated service (another pet peeve) I finally get through to an actual person.
She has no answer as to why I have no card.
She takes a guess at the color of my door to try and prove that they did try to delivery it. After she gets this wrong she asks me to confirm the color of my door I have no doubt this is now on my file so that when I call up about the next "We called but no one was in" I will get the "your door is green so of course we tried to deliver to you." line.
At the start of my call I very clearly stated this was about two parcels, and very clearly gave her both reference numbers.
She then apologises and says they will upgrade my parcels to 9:00-12:00 delivery today.
So very disgruntled about the whole thing but what choice do I have?
So after organsiing to be at home again this morning @ 8:45 I get a email saying my parcel will be delivered between 15:23-16:23.
I phone up and again after more automated crap I get a person who then tells me that only 1 parcel has been upgraded.
So now they are delivering TWICE to the same address at different times, and I will not be here for the 2nd one.
How is this good for the customer or DPD?
I guess as a company like DPD does not care though? They have the customers parcels and there is nothing they can do, our only outlet are places like this.
I really wish companies did not lie to their customers, I would much prefer.
"Sorry there was a problem our driver got delayed and we will not be able to deliver it today"
To the blatant lie of.
"We called but no one was in".
I guess from DPDs point of view the first option is their problem, if they can make it look like all problems are "We called but no one was in" it is the customers fault and that must look better on your monthly reports to their clients.
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