The PC arrived much faster than I anticipated at an excellent price, everything was good until my graphics card was showing major artifacts, I contacted CyberPower and they responded almost instantly (email) and sent DPD the next day to pick up the card then the day after I had a new card, very quick service.
The new card I received was not working or even being detected it was brand new though still in box, so I contacted CyberPower again, they responded almost instantly again and suggested to send the PC back to see if something else was the problem.
DPD came the next day and then took the PC, the day after to my horror I get an email saying that the motherboard was damaged with pictures to prove it, I got angry because I was adamant that I had not damaged the motherboard and blamed them. CyberPower were brilliant no matter how annoyed or angry I got they dealt with me professionally and calmly, they said that I could either wait to see if MSI repair the motherboard or buy a new one from CyberPower and if the MSI one gets repaired I'll be refunded. I demanded a full refund but I was denied (wouldn't blame them) I gave in and bought a new motherboard then got a call saying that they would send my PC the next day (Saturday) it arrived working perfectly with the same graphics card that wasn't even being detected before, so I was blaming CyberPower for something that they hadn't even done but I'm pretty sure I cant of broken it or maybe I did, nonetheless few days later I got an email saying that MSI repaired the motherboard and I will be refunded for the motherboard, ended up with a better motherboard for free.
Unfortunately that graphics card also artifacted not CyberPowers fault it was still in the box brand new, again got a replacement within 2 or 3 days but then that card even artifacted but no where near as bad, I wanted perfection though so they suggested a Nvidia card and now I'm going for a GTX 770 for a bit more money.
Cant recommend CyberPower enough they sent me 4 free games for the inconvenience, with great service even after buying the product. I didn't even pay for professional wiring and they done it for free.
Thank you Chris and Gulam for putting up with me.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.