I have been organising holidays with Holidays please, speaking to a lovely lady called Jo. I last asked for a quote a couple of years ago as I wanted to go to Vegas, unfortunately I did not make it on that holiday. I re-contacted holidays please to get some quotes on holidays to Europe and New Zealand. To my surprise and delight Jo responded to my query. I have booked one holiday so far and we are waiting for prices on the other. The service I have received has been great, Jo has been fantastic with my ever changing mind and ideas. She has come up trumps on the price too. We managed to get the flights from Newcastle instead of having to trapes down to London. I have to say the whole experience has been a pleasant one, I normally dread using a agent as my plans are always open to change, Jo just took the changes and updated the information for me, when I go to agents you can tell they want you to book and get out of their way ASAP, not here.
Had a problem with a mobile contract I have bought on 3 no service in my area, after speaking to three they could not do anything and suggested I cancel the contract with the company I had bought it from. Contacted buymobile phones spoke to Kay in the returns department and she sorted out a new contract on a different network no problem. She also had no problem if I wanted to cancel the agreement all together.
The only thing I had a little problems with was they charge for calling them the first call took 19 mins to get through and I was disconnected, then the second one took just over 20 mins I know its only 5p per min but its customer services, not customer additional charges.
I must thank you for the excellent service and fast delivery. The flee spray is perfect and works a treat. Even when i contacted you by mistake about a different order from another supplier you were very helpful and understanding of my mistake. Many thanks
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