Matthew Tamea´s profile

Reviews (1)

XDP

Not an encouraging start but swift assistance and redelivery

Based on the number of negative reviews I was very worried when I saw xdp were delivering my package. Apparently true to form the tracking showed that the package was out for delivery today for a pm slot. Just checked again and it says the delivery was carded at 20:31 this evening. Given that no card had been posted through the doors, no bell ring or knock has occurred, and I have been sitting about ten feet from the front door all evening I would doubt that any delivery driver has even made it close to the house. This doesn't bode we'll does it...
Consignment number Z3DBYL001984

Package now delivered - many thanks for your help today. The driver did attempt to deliver last night but couldn't find our house somehow, and actually carded the house opposite. We even saw a van go past but didn't know it was him and didn't see him stop or anything. Anyway, it's here now so thank you! I've given an extra star on my review to reflect your willingness to sort out the issue so quickly.

18 April 2013

Reply from xdp.co.uk

Matthew, Im pleased everything went as planned with your delivery today, and thankyou for updating the point with regards to being carded last night I will pass it on to the regional as it no longer need persuing . Kind regards Jennifer

Good morning I have spoken to the delivery depot who have comfirmed it will be delivered this afternoon 4.30 onwards, ive tried calling you to confirm your correct address as they assure me the driver was there yesterday and did card, on occasions it has happened that the wrong house number was put on by the supplier. Jennifer


Matthew, Ive passed this onto the regional manager, also highlighted the carded comment, as you have read from my previous posts, this is something that XDP are monitoring, so thankyou for this information, I will check the status of your consignment in the morning and either myself or the depot will call regards an eta. Regards Jennifer

Matthew Tamea´s profile

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Matthew Tamea
Reviewer
1971
Glastonbury, United Kingdom

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